What is Billing Address?
The address where you want to receive your bill is called the Billing Address. It could be your home or office.

What is Delivery Address?
The address where you want the goods to be sent. It can be either to you or to any body you desire.

We accept and ship orders all over the world but there are few titles which can only be sold and shipped to SAARC countries i.e. India, Pakistan, Sri Lanka, Nepal, Bhutan, Bangladesh, Maldives and Afghanistan.

What is shipping time?
Shipping time is the time taken to deliver your order at your shipping address, after the order has been shipped. It depends on where you stay.

Do I pay any shipping charges?
You pay shipping charges as applicable to your order as per our shipping charge table.

Where does Vanish Books deliver orders?
We accept and ship orders all over the world.

When do I actually receive my order?
It depends on the availability of items you order, the time taken by your payments to reach us and the shipping method you select.

Many items shown in our site are available with us but some time it takes 4 to 5 business days to procure these books. As soon as we receive the book and if till then your payment is realized then the books are sent to our dispatch department where it is packed very carefully and sent to you through our official courier.

What if my order includes several items with varying availability?
In this case, you can instruct us to Wait till all items become available before shipping (minimizes shipping cost). While opting for this you naturally save yourself from recurring shipping cost. Or Ship items, as they become available (at extra shipping cost). In this case every individual item is shipped separately. Naturally, this method involves multiple shipping and consequently recurring shipping costs.

Please Note: We will make every effort to send similarly available items together, though we cannot guarantee it. We may occasionally send your items in separate boxes even if you choose to wait until all items are available. This will not affect your shipping charge.

How do I know if my order has been shipped?
We will send you an e-mail as soon as your order is shipped out. This will also inform you about your order as well as when you can expect your order to arrive at your shipping address.

Can I track my orders?
Yes you can. We have an option on our website where you can track your order.

How do I track my order?
You can track your order by using your Order number.

Can I return wrongly shipped items?
Yes. We take great care to check and recheck your order items before we ship them to you. However, if you ever get a wrong item, then please login to your account and go to your account and select the service “Post a Feed Back” and send us a mail regarding the fault, Intimating us the Order number. We will then direct our courier to deliver the correct item at your shipping address as well as collect the wrongly sent item at the time of delivery.

How are books priced at Vanish Books?
Books are priced at the same rate which is decided by the publisher.

What shipping rates are charged in case of bulk orders? New
Upon completion of your order, an estimated shipping cost is added to your subtotal. When your order is pulled, it is weighed and the actual shipping cost is then calculated. If an adjustment needs to be made to your order total, it is done at this time and your credit card is also adjusted up or down accordingly. At the point of shipping you will receive an email which details the order totals.

Can I Cancel my Order?
Yes you can cancel your order by sending us an email and intimating the Order number and reason for cancellation. On receiving this email we will cancel your order and refund back your money in your account.

Please Note: Order cannot be cancelled after it has been despatched from our office.

For any other Query/Complaint/Suggestion please feel free to mail us at service@vanishbooks.com